KoreaTechToday - Korea's Leading Tech and Startup Media Platform
  • Topics
    • Naver
    • Kakao
    • Nexon
    • Netmarble
    • NCsoft
    • Samsung
    • Hyundai
    • SKT
    • LG
    • KT
    • Retail
    • Startup
    • Blockchain
    • government
  • Topics
    • Naver
    • Kakao
    • Nexon
    • Netmarble
    • NCsoft
    • Samsung
    • Hyundai
    • SKT
    • LG
    • KT
    • Retail
    • Startup
    • Blockchain
    • government
No Result
View All Result
KoreaTechToday - Korea's Leading Tech and Startup Media Platform
No Result
View All Result
Home Hyundai

Hyundai Launches Humanoid Robot ‘DAL-e’ Automated Customer Service

 947 total views,  1 views today

James Jung by James Jung
PUBLISHED: January 26, 2021 UPDATED: January 26, 2021
in Hyundai, robotics, Tech Industry
0
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor

Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor

South Korean automaker Hyundai Motor Group launched the autonomous four-wheeled robot DAL-e at a Hyundai showroom in southern Seoul. According to a Hyundai report, the DAL-e is an AI-powered, highly advanced robot capable of independent communication with people. Through the use of precise recognition and mobility functions, the DAL-e has the ability to deliver automated customer services.

“The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said the Vice President of Hyundai Motor Group’s Robotics Lab, Hyun Dong-jin.

Autonomous customer service robot DAL-e. (Hyundai Motor)
Autonomous customer service robot DAL-e. (Hyundai Motor)

DAL-e stands for “Drive you, Assist you, Link with you-experience.” Hyundai Motor Group equipped the autonomous robot with advanced artificial intelligence technology and an automatic communication system based on a language-comprehension platform. The DAL-e is capable of using facial recognition technology as well as language processing and machine learning.

DAL-e Features

With a design based on a humanoid body, the DAL-e measures 1,160 x 600 x 600 mm and weighs 80 kilograms. Due to its lighter and more compact features, the robot is more suitable for customer service compared to other robots. The developers programmed DAL-e to guide customers, evade barriers, and provide information regarding the displays on the showroom. Using natural language technology, the robot-marketing assistants can communicate and interact with visitors.

Autonomous customer service robot DAL-e. (Hyundai Motor)
Autonomous customer service robot DAL-e. (Hyundai Motor)

Regarding its mobility, the DAL-e operates throughout the working space using four omnidirectional wheels. The robots will accompany customers to areas with display screens to show information on Hyundai’s vehicle technologies. Aside from sharing information and responding to customer needs, they also remind visitors to wear masks properly.  

The company will conduct a one-month trial run at the showroom to assess the customer service capabilities of the robot. Hyundai will apply the results of the pilot operation for the further improvement of its operational capacities. Hyundai Motor also plans to expand the DAL-e’s operation to other working environments including Kia Motor showrooms.

“With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them,” continued Hyun.

Check out other must-read articles from KoreaTechToday:

  • H Robotics Smart Remote Rehabilitation Solution Rebless Wins CES 2021
  • COMEUP 2020 Day 2: Robotics and AI in the Hospitality Industry
  • Woowa Brothers Installs Delivery Robot “Dilly Drive” in Apartment Complex
  • LG Uplus Exhibits 5G-Powered Autonomous Monitoring Robot
What’s your thoughts?
+1
0
+1
0
+1
0
+1
0
+1
0
+1
0
+1
0
Tags: autonomouscustomer serviceDAL-ehumanoid robothyundairobot

Related Posts

South Korea to commercialize Quantum Cryptography Communications
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
Tech Industry

South Korea to commercialize Quantum Cryptography Communications

March 10, 2023
South Korea plans Urban Air Mobility Air Taxi services by 2025
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
Tech Industry

South Korea plans Urban Air Mobility Air Taxi services by 2025

February 24, 2023
New SK Telecom and Qualcomm Partnership will expand Robot Connectivity
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
robotics

New SK Telecom and Qualcomm Partnership will expand Robot Connectivity

February 23, 2023
Neubie won the CES Innovation Award in the smart cities category
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
autonomous driving

Neubility’s autonomous mobile robot Neubie named CES 2023 Innovation Award Smart City Category

November 25, 2022
South Korean Govt shares strategic blueprint to become 5th biggest metaverse market globally
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
metaverse

South Korean Govt shares strategic blueprint to become 5th biggest metaverse market globally

January 24, 2022
Hyundai Mobis will offer Metaverse Mobility Experience at CES 2022
Hyundai Motor Group launches AI-powered, autonomous robot ‘DAL-e’ for automated customer service and marketing assistance amid the COVID-19 pandemic. / photo courtesy of Hyundai Motor
Hyundai

Hyundai Mobis will offer Metaverse Mobility Experience at CES 2022

February 2, 2022
No Result
View All Result

Follow Us

FREE NEWSLETTER




PRODUCTS

Most Popular

  • 5 Best Korean to English Translation Apps

    0 shares
    Share 0 Tweet 0
  • Top South Korean Tech Products to Look Out for in 2021

    0 shares
    Share 0 Tweet 0
  • Robots to help Police Patrol in South Korea

    0 shares
    Share 0 Tweet 0
  • 5 All-Time Best Rom-Com K-Dramas to Watch

    0 shares
    Share 0 Tweet 0
  • South Korea plans Urban Air Mobility Air Taxi services by 2025

    0 shares
    Share 0 Tweet 0
  • SK On to introduce South Korea’s first LFP Battery Prototype

    0 shares
    Share 0 Tweet 0
  • South Korea to commercialize Quantum Cryptography Communications

    0 shares
    Share 0 Tweet 0
  • Top Eight Promising EdTech Startup Companies in South Korea

    0 shares
    Share 0 Tweet 0
  • Netmarble subsidiary Metaverse Entertainment’s K-Pop virtual girl band MAVE has a smashing online debut

    0 shares
    Share 0 Tweet 0
  • Nexon To Reorganize Amid Failing Profits

    0 shares
    Share 0 Tweet 0
  • About Us
  • Account Page
  • application form
  • Cookie policy
  • Default Redirect Page
  • homepage
  • Login
  • login form
  • LogOut
  • Newsletter
  • Privacy Policy
  • Register
  • Reset Password
  • Sample Page
  • Subscription Plan
  • Terms of Use
  • test
  • test
  • testpage
  • TOS Page
  • Visitor Inside User Page

Copyright © 2023 KoreaTechToday | About Us | Terms of Use |Privacy Policy |Cookie Policy| Contact : press@koreatechtoday.com |

No Result
View All Result
  • Topics
    • Naver
    • Kakao
    • Nexon
    • Netmarble
    • NCsoft
    • Samsung
    • Hyundai
    • SKT
    • LG
    • KT
    • Retail
    • Startup
    • Blockchain
    • government

Copyright © 2023 KoreaTechToday | About Us | Terms of Use |Privacy Policy |Cookie Policy| Contact : press@koreatechtoday.com |