Samsung Electronics has implemented a temporary ban on the use of generative artificial intelligence (AI) tools, such as ChatGPT, by its employees. Employees are restricted from uploading sensitive company information over AI platforms via company-owned devices.
According to Samsung Electronics, AI’s self-learning system transmits and stores the uploaded content in a remote server. AI can later on repurpose and distribute the content of the company while responding to other users. A content piece that has been uploaded cannot be erased or undone. Thus, the use of such tools is not safe for the company.
Samsung previously had a data leak. In April, the company‘s semiconductor division employees leaked confidential information on ChatGPT in three different instances. Samsung reduced the ChatGPT prompt limit after this leakage.
Device experience division survey by Samsung Electronics
Samsung surveyed the employees as well as executives of the device experience (DX) division in April. The survey revealed that many employees prefer using ChatGPT while working. It’s mainly because openAI is easy to use and promptly provides the needed solutions.
Translations and document summarization work usually require generative AI. About 65 percent of employees agreed that it was not safe to use ChatGPT in the business environment.
Samsung Electronics is building alternatives to external AI tools. The company is currently preparing its own AI tool by integrating its existing AI models. The new AI tool will be available specifically for employees, executives and the overall company’s internal network. It will help them with translations, files and document summarisation and also assist in software development.
On the other hand, the company is further developing a safe and secure environment for data storage. Samsung is taking precautions where it is educating employees about the use and misuse of ChatGPT-like technology.
ChatGPT gaining popularity
OpenAI ChatGPT is one of the most popular generative AI tools currently. People from all over the globe have been utilising ChatGPT ever since its launch in November 2022. Businesses are using it to minimize labour costs and getting their queries solved within seconds.
However, OpenAI is not perfect. There are multiple downsides to it. For example, the answers of ChatGPT can be unsatisfactory or inaccurate sometimes. ChatGPT can also be a threat to data privacy and may violate copyright rules.
Several overseas governments and companies in Italy, the United States, and Japan are limiting the use of AI tools, especially ChatGPT. At the start of April, Italy came up with new data privacy regulations which stopped access to ChatGPT in the country. Although the access is back now.
Bank of America, one of the biggest banking institutes in the United States, instructed their staff to not use ChatGPT. Last month, major Japanese banks – Mizuho Bank, Sumitomo Mitsui Bank, and Mitsubishi UFJ Financial Group took a conservative stance against ChatGPT use.
The Ministry of Science and Information and Communication Technology is working closely with the South Korean companies in setting guidelines for AI use.