LG Electronics on Thursday said it would expand the use of its “robotic process automation” (RPA) to an additional 400 office-related tasks by the end of 2020. The expansion would increase the replacement of human labor work tasks to more than 900.
In 2018, the tech company employed its RPA technology to more than 500 office works in human resources, accounting, marketing, sales, and purchasing.
LG Electronics designed the RPA technology to do basic and repetitive tasks across applications. The software performs like a digital assistant automatically accessing corporate systems, download information, and write documents freeing up employees’ time.
LG said it introduced changes to the software, expanding its capacity to perform higher-level tasks of analysis and comparison. The intelligent RPA combines artificial intelligence (AI) and big data with the existing RPA extending its scope beyond simple and repetitive tasks.
The existing RPA tech does not focus on replacing workers. Rather, it aids employees to concentrate on solving and analyzing issues, instead of taking time in finding and organizing data.
Upgraded RPA System
The upgraded system can perform tasks of evaluating the similarity between restricted transactions in major countries and LG’s current accounts. Using machine learning, it could single out suspected accounts from a list of over 70,000 companies worldwide after comparing them with LG’s existing records.
In LG’s India headquarters, the enhanced RPA could input tax information to the firm’s database from analyzing flight fare receipts. The software uses technology that could read images, extract essential data, and automatically fill out an electronic form. Previously, the task required manual labor to perform.
LG initially applied the technology in its offices in South Korea in 2018, in an effort to boost productivity. The RPA allowed the company to relocate tedious and repetitive tasks to robotics technology.
According to LG, the technology currently replaces approximately 12,000 hours of human labor per month.